TERMS AND CONDITIONS

OKC Pure & Pristine Professional Cleaning LLC

Welcome to OKC Pure & Pristine Professional Cleaning LLC. By booking our services, submitting an online quote, booking, paying a deposit, or authorizing our team to begin work, you explicitly agree to be bound by the following Terms and Conditions. These terms constitute a legally binding agreement between you (the "Client") and OKC Pure & Pristine Professional Cleaning LLC (the "Company").

1. Professional Services, Scope of Work, & Time Estimates

Checklist Customization: The Company agrees to provide professional residential cleaning services based on a customized scope of work. The specific checklist of tasks included in your service is sent directly to the Client alongside the initial digital Quote. The Client has the full flexibility and option to request adjustments to this scope—such as adding specialized extra services (e.g., inside appliances, interior windows, or detailed baseboards) or removing standard tasks—to customize the service prior to final booking approval. Any tasks requested on-site that fall outside the final, agreed-upon digital Quote summary will be treated as additional services and will incur separate, additional fees.

Duration Estimates: Cleaning times and durations provided during booking are estimates only and may vary significantly depending on the actual layout, clutter, and overall condition of the property. The Company does not guarantee a specific completion duration, and a variation in time does not entitle the Client to a discount or refund.

2. No Guarantee of Stain Removal / Cleaning vs. Restoration

Restoration Limitations: Professional cleaning significantly improves property cleanliness and hygiene but does not constitute a restoration service. The Company does not guarantee the complete removal of permanent stains, deep discoloration, oxidation, heavy mineral deposits, rust, burned-on grease, ingrained paint, smoke damage, set-in mold staining, severe pet staining, or other conditions that cannot reasonably be removed through standard professional cleaning methods.

3. Pricing Adjustments & Revised Estimates

Initial quotes are estimates calculated based on the square footage, room count, and baseline property condition described by the Client. Upon arrival, if the actual condition of the property differs significantly from the description provided (including excessive soil levels, extreme clutter, or structural hazards), the Company reserves the right to propose a revised price or scope of work. No work beyond the original quote will be performed until the Client has approved the revised estimate via text message, email, or written notes confirmed by electronic communication before work begins. If the Client declines the revised pricing, the service will be canceled, and the deposit will be handled in accordance with Section 4.

4. Booking, Deposits, and Payment Authorization

Non-Refundable Deposit: To secure any booking slot, a 50% deposit of the total estimated service amount is required at the time of booking, alongside a valid credit card to be securely stored on file. This deposit is non-refundable but may be converted to a future service credit only as expressly provided in Section 5 of this Agreement.

Payment of Balance: The remaining balance will be automatically processed using the card on file immediately upon the successful completion of the scheduled service on the same day. The Client explicitly authorizes the Company to charge the payment method on file for all approved services, outstanding balances, cancellation penalties, lock-out fees, approved additional charges, parking costs, and applicable municipal or state taxes.

5. Cancellation, Rescheduling, & Lockout Policy

We highly value our professional cleaners' time and structural scheduling. To request a change, please provide written notice by emailing us at contact@okcpureandpristine.com.

Cancellations with More Than 48 Hours' Notice: If a cancellation or rescheduling request is made more than 48 hours prior to the scheduled service time, the 50% deposit will be fully converted into a future service credit. This credit must be fully redeemed, and the new cleaning service completed, within exactly 90 days of the original cancellation date, after which it expires completely.

Late Cancellations (Less Than 48 Hours' Notice): Cancellations or rescheduling requests made less than 48 hours before the scheduled service will incur a $50.00 USD penalty fee, which will be deducted directly from the initial deposit. Any remaining deposit balance after the penalty is applied will be held as a future service credit, subject to the same 90-day redemption and expiration policy.

Lockouts & Service Access Failures: Cleaners will wait a maximum of 20 minutes at the property. If access cannot be secured within 20 minutes (due to a missing key, incorrect door/alarm codes, or absence of the client), the appointment will be considered a lockout. The service will be canceled without required notice, and the full deposit will be forfeited as a lockout penalty with no option for a refund, credit, or complimentary rebooking. A completely new booking with a new deposit will be required to reschedule.

6. Arrival Windows, Parking, & Facility Access

Arrival Windows: To account for unpredictable factors such as regional traffic, severe weather, or unexpected delays at preceding properties, the Company operates within a standard ±30-minute arrival window relative to your scheduled appointment time.

Parking Requirement: The Client is strictly responsible for providing legal, accessible parking reasonably close to the property for the Company's service vehicles. Any actual parking expenses reasonably incurred, including parking fees, garage charges, or towing costs resulting from the lack of legal parking, may be added to the Client’s final invoice.

Restroom Access: The Client agrees to provide reasonable, clean access to operational restroom facilities for our employees during the entire duration of the service.If reasonable restroom access is not provided, the Company may suspend or terminate the service without refund.

7. Property Access, Utilities, & Climate Control

Access Protocols: The Client must provide reliable property access via a physical key, electronic lockbox code, keypad code, or by being personally present at the time of arrival. All physical keys provided will be kept secure and confidential. The Company's liability for lost physical keys is strictly limited to the reasonable direct cost of rekeying the affected exterior locks.

Climate & Utilities: The Client is responsible for ensuring that functional electricity, running hot and cold water, and proper climate control are fully active on-site. For the health and safety of our cleaners, the interior temperature of the property must be maintained at a safe working level between 68°F and 76°F during all seasons. If utilities or adequate climate control are unavailable, the service will be immediately suspended, and the lockout policy will apply.

8. Safety, Property Conditions, & Right to Refuse/Suspend Service

Safe Working Environment: The Client agrees to maintain a safe, legally compliant, and professional working environment for our staff. The Company reserves the right to decline, interrupt, or permanently discontinue service at any point if our cleaners encounter unsafe conditions, structural hazards, or illegal activity. Any form of harassment, aggressive, threatening, or uncooperative behavior directed toward our staff will result in immediate service termination, permanent blacklisting, forfeiture of all payments, and immediate notification to local law enforcement.

Hazardous Weather Disruption: In addition to regional closures, the Company reserves the right to immediately suspend active work on-site and evacuate its personnel from the property if hazardous weather conditions (such as severe tornado warnings or flash flooding) develop during the service.

Extreme Property Conditions & Biohazards: We reserve the right to adjust pricing or decline service for properties exhibiting extreme clutter, heavy mold, or hoarding conditions. Our team is strictly prohibited from cleaning biohazardous materials, including but not limited to: human or animal feces, urine, vomit, blood, bodily fluids, or used medical needles.

Mold Exclusions: The Company does not provide mold inspection, structural mold testing, or specialized mold remediation services. Mold remediation is a separate, regulated industry outside our scope of work.

9. Furniture Moving & Equipment Boundaries

Furniture Weight Limits: Company personnel will move only lightweight furniture that can be safely managed by one person without risk of injury or flooring scratches. Heavy furniture, large appliances, entertainment centers, pianos, gun safes, pool tables, aquariums, and similar bulky items will not be moved under any circumstances. If the Client moves heavy furniture after Company personnel arrive and requests cleaning behind or beneath such furniture, Company personnel may decline to perform the requested work if doing so would create a safety risk or exceed Company safety procedures.

High-Reach Safety: Our team cleans high-reach areas up to 8 feet from the floor using a standard 3-step household stool. If your home requires cleaning surfaces higher than 8 feet, the Client must provide stable, commercially certified extension poles or safe ladders on-site. Our cleaners reserve the right to refuse to use any equipment they deem unstable or unsafe.

10. Pest Infestation & Suspension Policy

The Company does not service properties with active pest infestations (including cockroaches, bedbugs, fleas, ticks, lice, active mice/rats, or uncontained wasp nests). If an active infestation is detected, work will be suspended immediately. The Client will be charged an Emergency Cancellation Fee of up to 100% of the scheduled service price based on travel, labor already performed, equipment sanitization, and scheduling disruption.To resume services, the client must provide a certificate from a licensed pest control company confirming that the infestation has been fully remediated.

11. Pets, Children, & Unsecured Valuables

Supervision: We require all pets to be securely contained (in a crate, kennel, or separate closed room) and all children to be fully supervised by an adult during the cleaning process. The Company is not liable for pets that escape if they are not properly secured.

Valuables Safeguarding: Highly fragile, sentimental, or high-value items—specifically including firearms, weapons, ammunition, prescription medications, physical cash, loose currency, and rare collectibles—must be securely put away and locked up prior to our arrival. The Company accepts no responsibility or liability for these items.

12. Protected Areas: Electronics & Surface Vulnerabilities

Electronic Equipment Policy: Company employees do not disassemble, move, unplug, or clean the internal components of any electronic equipment (such as desktop gaming PCs, servers, home theater systems, television screens, or complex office hardware). Superficial dusting around electronic equipment will be performed with reasonable care, but the Company assumes no liability for electronic malfunctions or data loss.

Surface Defect Disclaimers: The Company is not responsible for damage resulting from hidden defects, improper construction installation, pre-existing structural cracks, or normal wear and tear. Furthermore, the Company assumes no liability for damage to deteriorated finishes, improperly sealed stone or wood surfaces, oxidized metals, sun-damaged materials, or delicate finishes that fail, peel, or react adversely during normal, standard professional cleaning applications.

13. Liability, Limitations, and Damage Claims

Limitation of Liability: To the fullest extent permitted by applicable law, in the event of accidental damage caused directly by our personnel during the performance of the service , the Company's total liability shall be limited to the reasonable cost of repairing or replacing the damaged item, and shall not exceed the total monetary amount paid by the Client to the Company for that specific cleaning service giving rise to the claim. Nothing in this agreement shall be interpreted to limit or exclusion is prohibited by applicable law.

Damage Claim Deadline: Any suspected damage must be formally reported to the Company within twenty-four (24) hours of service completion via email or text, accompanied by clear photographic evidence. The Client must leave the damaged item and the surrounding area completely unchanged, untouched, and undisturbed until an official inspection can be conducted by Company management. Failure to report damage within 24 hours or failure to preserve the area untouched completely voids any claim or liability.

14. Limited Satisfaction Guarantee & Touch-Up Policy

If you are unsatisfied with a specific area serviced by our team, you must notify us within 24 hours of service completion. The Company will provide exactly one (1) complimentary touch-up visit to re-clean the specific missed or unsatisfactory areas within 24 business hours of the report. This guarantee applies exclusively to areas explicitly missed or poorly performed within the original scope of work and excludes subjective opinions, expectations outside the booked package, or areas degraded after the cleaners left. The Company does not under any circumstances issue cash refunds, partial refunds, or future charge credits.

15. Cleaning Supplies, Equipment, & OSHA Compliance

Our professional teams provide their own premium commercial products, sanitized cloths, and vacuums. If you require the use of specific Client-provided products, you must leave them out with clear usage instructions. In accordance with Company safety policies and applicable workplace safety requirements, our staff reserves the absolute right to refuse to use any chemicals or products supplied by the Client if they are unlabeled, expired, poorly contained, or believed to present an acute health, inhalation, or safety risk.

16. Marketing Media, Quality Documentation, & Privacy

Documentation & Quality Control: The Company reserves the right to photograph or film property conditions before, during, and after services are rendered. These records are kept for internal documentation, training, quality control, and as primary evidence for dispute resolutions or damage claims.

Marketing Material: The Company may use generalized photographs or brief video clips of finalized, immaculate surfaces across its professional website and social media platforms. The Client explicitly consents to this media use unless a formal written opt-out notice is submitted via email prior to the start of the service. The Company will make reasonable efforts to avoid or obscure personal identifying information.

17. Corporate Status, Force Majeure, & Severability

Corporate Status: OKC Pure & Pristine Professional Cleaning LLC is a legally registered Limited Liability Company in the State of Oklahoma, operating in full compliance with municipal licensing and holding comprehensive commercial general liability insurance.

Force Majeure: The Company reserves the right to cancel or reschedule appointments without penalty due to unexpected events beyond our control, including severe weather anomalies (ice storms, tornadoes, flash floods), natural disasters, utility blackouts, sudden vehicle breakdowns, or severe staff illnesses.

Severability: If any provision or clause of this Agreement is found to be unenforceable, invalid, or illegal under applicable local laws (including the state laws of Oklahoma), the remaining provisions shall remain in full force and effect.

18. Chargebacks, Collections, and Disputed Balances

The Client explicitly agrees to resolve any service discrepancies directly with Company management through our touch-up policy outlined in Section 14. A credit card chargeback initiated by the Client without first providing the Company a reasonable, documented opportunity to resolve the dispute through Section 14 constitutes a material breach of this contract. In such events, the Client agrees to pay all administrative chargeback dispute fees ($50.00 USD per incident), third-party collection agency fees, reasonable attorney’s fees, and applicable court costs incurred by the Company in collecting fraudulently disputed balances.

19. Entire Agreement & Governing Law

Electronic Acceptance: Electronic acceptance, online booking, payment of a deposit, or authorization to begin services shall constitute full, formal, and binding acceptance of these Terms and Conditions by the Client.

Entire Agreement: These Terms and Conditions, together with the accepted digital quote, invoice, or booking summary, constitute the entire agreement between the parties and supersede all prior discussions or verbal representations.

Governing Law & Jurisdiction: This Agreement, its interpretation, and any operational disputes arising from services rendered shall be governed strictly by, and construed in full accordance with, the laws of the State of Oklahoma, without regard to its conflict of law principles. Any legal actions or proceedings must be filed exclusively in the appropriate courts of Oklahoma County or Canadian County, Oklahoma.